Role title: Receptionist X3
Division: Hospital Division
Location: Netcare Garden City Hospital
Reporting structure: Reception Manager
Promote improved operational performance and patient care experience through quality delivery of services and patient interaction, by subscribing to the highest level of integrity and professionalism. Engage relevant stakeholders to ensure that operational efficiencies are coordinated to improve patient outcomes.
Attend to all patients, doctors and visitors needs within the professional and legislative boundaries provided. Responsible for the preparation of the reception area and doctors rooms for each working day before and after the consults. Have all front desk activities fully operation at the start of business hours. Assist patients to accurately complete appropriate forms and documents for the required information.
Capture admission and discharge information of patients in a professional, friendly and timorous manner, focusing on patient, visitor and doctor needs. Identify financial risks pro-actively and communicate these to the patient and internal risk chain as per protocol Collect payments according to protocols and prepare financial registers daily, accountable for receipting functions as per policy.
Handle and manage the continuous flow of information between doctor’s rooms, patient, medical schemes, MHC’s and other service providers. Maintain administrative records on the system and report statistics monthly when required. General administration as will be required from time to time. Make bed bookings and have ability to handle difficult customers
Grade 12 or equivalent NQF Level 4 Qualification WORK EXPERIENCE. Previous reception experience. Previous customer care experience. SAP ISH experience. Computer Literate. Knowledge of billing procedures NON MANAGERIAL/ SPECIALIST SKILLS. Coaching others*the capacity to recognize development areas in others and support them to facilitate personal development through coaching. Leading and Managing Change*the capacity to implement and support change initiatives and to provide
Leadership in times of uncertainty. Performance Development*the ability to evaluate and develop different levels of capacity within a team to achieve set objectives. Taking Action.Capable of recognizing the need for action, considering possible risks and taking responsibility for results. Decision Making Capable of making decisions timeously and taking responsibility for the
Consequences. Managing Self, Capacity to plan, organize and control own work environment by setting.Appropriate priorities and achieving set objectives within a given time frame the capacity to identify and respond to the needs of *internal and external.Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Visioning the ability to provide direction in terms of action towards certain future outcomes. Empowering Creating conditions of willingness and participation amongst teams by providing sufficient, encouragement, information, resources and authority to make the necessary decisions to accomplish tasks. Energizing having the capacity to motivate and mobilize, impart strength, vitality and enthusiasm to teams to actualize the organization’s vision of the future.
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
CLOSING DATE: 17 FEBRUARY 2020
Please note: Please note that reference checks for internal applicants will be conducted with the current and past. Netcare direct line managers of the applicant and the relevant Divisional HR Managers. Employees are therefore encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
The terms and conditions of employment relating to the function which you have applied for will be based on those that exist in the Division within which you will be employed. In the event of a candidate having any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation.
We confirm that such information will not be used for any other purpose without obtaining your prior consent. If your application is not successful, we retain your CV and other information provided for a period of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.